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Refund policy

Cancellations, Returns & Refunds

On this page we will provide a short review of your options when you opt to Cancel or Return and product for a refund.

Your full terms and conditions can be found under the Term and conditions of Sale - Consumer

Cancellations

If for any reason you would like to cancel your order please contact the LANDMANN Customer Service team by Phone: 01480 421720 or via https://landmann.co.uk/pages/contact

Where goods have been despatched, please follow the Returns Procedure to cancel an order for refund.

 

Returns & Refunds

Returns Procedure – If you change your mind

If you need to return goods due to change of mind, you have 14 days starting the day after delivery to do so. Please contact the LANDMANN Customer Service team to inform them of your intent to return by calling 01480 421720 or sending an Email to info@landmann.co.uk. The goods must be unused, in full saleable condition and in original sealed packaging for its safe return to our warehouse address.

Larger items delivered by pallet will be collected by our nominated carrier, please contact us to arrange a suitable collection date and to confirm the collection administration charge.

If the goods were delivered by parcel you can either return them yourself or arrange a collection through the LANDMANN Customer Service team.

Please note collection administration charges below, these charges will be deducted from your refund once the item has been returned to our warehouse.

Parcel Collection: £7.00 inc VAT

Pallet Collection: £40.00 inc VAT

Goods delivered to the delivery address provided at checkout but returned to us as ‘refused delivery’ or ‘return to sender’ may be chargeable at the collection administration rate applicable.

 

Refunds

Refunds can only be issued back through the original payment method and may take up to 7 working days to complete following receipt of the goods into our warehouse. As mentioned above, any collection administration charges will be deducted from the final refund amount.

Damages, Faults & Missing Parts

Damages

If your goods are delivered damaged, please report this by to the LANDMANN Customer Service team as soon as possible, at the latest within 30 calendar days. Where possible please provide photographs and a description of the damage. You can report this via https://landmann.co.uk/pages/contact

 

Upon receipt of your email, the team will liaise with you to decide if replacement parts or product is required, and if the damaged item needs to be returned. Any deliveries or collections made due to delivery damage will be free of charge.

 

Faults

If an item develops a fault, please contact us by email with the following information:

  • A copy of your proof of purchase/order confirmation.
  • A description of the fault.
  • Where possible, photographs of the problem.
  • The team will then liaise with you to determine the next best course of action.

 

Missing Parts

Please contact us via https://landmann.co.uk/pages/contact with a copy of your proof of purchase, list of the parts that are missing as per the instruction manual and your delivery address. The team will then arrange for the missing parts to be despatched to you.