Delivery & Returns

Terms of Supply


Index

  1. Shipping & Delivery

1.1 Delivery Charges & Lead Times

1.1.1 UK (Excluding Northern Ireland)

1.1.2 Republic of Ireland & Northern Ireland

1.1.3 Europe and Rest of the World

1.1.4 Pick Up Service

1.2 Carriers and Delivery Notifications

1.3 Delivery Conditions

1.3.1 Pallet Deliveries

  1. Cancellations, Returns & Refunds

2.1 Cancellations

2.2 Returns & Refunds

2.2.1 Returns Procedure

2.2.2 Refunds

  1. Damages, Faults & Missing Parts

3.1 Damages

3.2 Faults

3.3 Missing Parts

Last Updated: October, 2018.

1 Shipping & Delivery

1.1 Delivery Charges & Lead Times

1.1.1 UK (Excluding Northern Ireland)

The appropriate delivery charge and lead time will be displayed and added automatically at the cart. Deliveries to offshore destinations (including Scottish Highlands) may incur higher charges and longer lead times.

Please note there is currently no pallet delivery service to certain postcodes within Scotland, Channel Islands and the Isle of Man. Please contact us if you are unsure if we deliver to your address.

The following postcode areas may be affected: AB, FK, GY, IM, IV, JE, KA, KW, PA, PH, TR, ZE.

1.1.2 Republic of Ireland & Northern Ireland

LANDMANN LTD currently only offer a delivery service on Spare Parts and certain Accessories to the Republic of Ireland and Northern Ireland. For those wishing to purchase Barbecues and Accessories direct, please see: 1.1.4 Pick Up Service.

1.1.3 Europe & Rest of the World

Unfortunately we do not offer a delivery service outside of the UK & Ireland, however for those wishing to purchase Barbecues, Accessories or Spare Parts direct please see: 1.1.4 Pick Up Service.

1.1.4 Pick Up Service

A pick up option is available directly from our warehouse. Once you have placed your order, please contact LANDNANN Customer Service to arrange a suitable collection date for your nominated carrier. Collection hours are as follows: Monday – Friday, 9.30am – 4pm, excluding bank holidays.

Please note: Once the goods have been collected by your nominated carrier, the title of goods passes to you the customer. LANDMANN LTD cannot accept any liability for damage to goods whilst in transit once collected by the aforementioned nominated carrier.

1.2 Carriers and Delivery Notifications

Once your order has been processed you will receive an email from us advising which carrier will be making your delivery.

Parcel deliveries will be made by DPD UK. Once your order has been processed, you will receive an email or SMS notification from DPD UK advising the date and time of the delivery.

Pallet deliveries will be made by Pallex Pallet Network. You will be contacted by phone within 2 working days of placing your order by our Home Delivery team to book in a specific delivery date.

In rare instances, an order of multiple items may be delivered by two separate carriers. If this is the case, you will be informed and supplied with tracking information.

1.3 Delivery Conditions

Deliveries are made Monday to Friday only, excluding bank holidays, between 8am – 6pm. No deliveries will be made between 22/12/2018 – 01/01/2019 as our offices will be closed.

Please note: All goods require a signature upon delivery.

Items should be checked for damage upon delivery, and noted on the delivery note when signing for the goods. Once received, please check all items thoroughly and make sure that all components are present.

Once delivered the title of goods passes to the receiving customer.

1.3.1 Pallet Deliveries

Pallet deliveries are a pre booked service and will be made to the nearest kerbside only. At the sole discretion of the driver they may help move/carry the goods to a different location, however they are not legally obliged to do so. Please ensure that you have communicated clearly with the Home Delivery team at time of booking, any access restrictions that may impede the delivery. If you are not available to take delivery on the prearranged date and fail to take delivery, a redelivery charge of £40 will apply.

2 Cancellations, Returns & Refunds

2.1 Cancellations

If for any reason you would like to cancel your order please contact the LANDMANN Customer Service team by Phone: 01480 421720 or Email: support@landmann.co.uk

Where goods have been despatched, please follow the Returns Procedure to cancel an order for refund.

2.2 Returns & Refunds

2.2.1 Returns Procedure

If you need to return goods due to change of mind, you have 14 days starting the day after delivery to do so. Please contact the LANDMANN Customer Service team to inform them of your intent to return by calling 01480 421720 or sending an Email to support@landmann.co.uk. The goods must be unused, in full saleable condition and in original sealed packaging for its safe return to our warehouse address.

Larger items delivered by pallet will be collected by our nominated carrier, please contact us to arrange a suitable collection date and to confirm the collection administration charge.

If the goods were delivered by parcel you can either return them yourself or arrange a collection through the LANDMANN Customer Service team.

Please note collection administration charges below, these charges will be deducted from your refund once the item has been returned to our warehouse.

Parcel Collection: £7.00 inc VAT

Pallet Collection: £40.00 inc VAT

Goods delivered to the delivery address provided at checkout but returned to us as ‘refused delivery’ or ‘return to sender’ may be chargeable at the collection administration rate applicable.

2.2.2 Refunds

Refunds can only be issued back through the original payment method and may take up to 7 working days to complete following receipt of the goods into our warehouse. As mentioned above, any collection administration charges will be deducted from the final refund amount.

3 Damages, Faults & Missing Parts

3.1 Damages

If your goods are delivered damaged, please report this by email to the LANDMANN Customer Service team as soon as possible, at the latest within 7 calendar days. Where possible please provide photographs and a description of the damage. Email: support@landmann.co.uk.

Upon receipt of your email, the team will liaise with you to decide if replacement parts or product is required, and if the damaged item needs to be returned. Any deliveries or collections made due to delivery damage will be free of charge.

3.2 Faults

If an item develops a fault, please contact us by email with the following information:

  • A copy of your proof of purchase/order confirmation.
  • A description of the fault.
  • Where possible, photographs of the problem.

The team will then liaise with you to determine the next best course of action.

3.3 Missing Parts

Please email support@landmann.co.uk with a copy of your proof of purchase, list of the parts that are missing as per the instruction manual and your delivery address. The team will then arrange for the missing parts to be despatched to you.