Why do I need sand in my fire pit?
Sand helps protect against the acidic and corrosive nature of wood ashes. The sand adds an insulating layer under the fire.
Sand helps protect against the acidic and corrosive nature of wood ashes. The sand adds an insulating layer under the fire.
We suggest 5 pounds of sand. This will help insulate your unit.
Landmann-USA does not offer a conversion kit at this time. We do not recommend that our units are changed from LP propane to natural gas. Please be aware that this will void your warranty. Our products are not designed to be converted to natural gas. Therefore we do not offer any type of conversion kits, and our Landmann gas fire pits, fireplaces, and gas grills cannot be converted to use natural gas.
Make sure that you have connected your propane tank to the grill. Slowly open the valve on the propane tank. Then, turn the burner closest to the start button on high. Using the start button, press or turn until the burner lights. This could take several attempts until the gas reaches the burner.
On most units this is located on the back of your unit. Often it is found under the unit.
Generally cold rolled steel.
Our products are manufactured in China.
If unit is damaged, please call our customer service department 1-800-321-3473 and we will be happy to assist you in getting the damaged parts replaced.
If you received a unit purchased from Landmann-USA and would like to return you will need to call our customer service department at 1-800-321-3473 to get instructions.
To place an order for item not found on the website, it will be necessary for you to call Landmann-USA. The toll free number is 1-800-321-3473 then press 2 for customer service.
Our parts are specific and tested for our units and should only be purchased from Landmann-USA.
We accept all major credit cards.
Unfortunately, we do not accept PayPal at this time.
If your unit shows and error, do not use and call our customer service department 1-800-321-3473.
The cooking racks can be scrubbed with soap and water, but you do not want to scour the smoker because you will remove the seasoning that has been acquired with the use of the unit. You can take a putty knife or tool to scrape the piled up drippings and other debris out of the unit. Please be sure not to use any harsh cleaners on your unit.
There is no reason why a drain hole couldn’t be used, but it will void any warranty because the product is being modified. But we recommend that the fire pits are put away out of the weather so they don’t get water in them. Besides, if they do fill with water and it is on your deck, a drain hole will dump water and ashes all over your deck. Another option is to purchase a cover. We have custom covers to fit most of our fire pits.
No our units require some assemble. This is normally completed within 30 minutes.
A humming or whistling noise sometimes comes from the regulator. If there is no smell of gas, this condition is NORMAL. Conditions that cause or affect this noise are: fullness of tank, temperature changes, barometric pressure and humidity. The regulator noises usually dissipate when the condition changes.
The first thing to do is to make sure that the battery is good and has no corrosion. If this does not correct your issue, please call our customer service department at 1-800-321-3473 for more trouble shooting.
The majority of our manuals can be downloaded from website, if you do not see what you need listed you can email us customerservice@landmann-usa.com and we will be happy to send you a replacement manual.
The majority of our manuals can be downloaded from website, if you do not see what you need listed you can email us customerservice@landmann-usa.com and we will be happy to send you a replacement manual.