FAQs – Frequently Asked Questions


Firepit Maintenance

Why do I need sand in my fire pit?

Sand helps protect against the acidic and corrosive nature of wood ashes. The sand adds an insulating layer under the fire.

How much sand do I need in my fire pit?

We suggest 5 pounds of sand. This will help insulate your unit.

Gas Products

Do you offer a conversion kit?

Landmann-USA does not offer a conversion kit at this time. We do not recommend that our units are changed from LP propane to natural gas. Please be aware that this will void your warranty. Our products are not designed to be converted to natural gas. Therefore we do not offer any type of conversion kits, and our Landmann gas fire pits, fireplaces, and gas grills cannot be converted to use natural gas.

Grill Tips

How do I properly light my grill?

Make sure that you have connected your propane tank to the grill. Slowly open the valve on the propane tank. Then, turn the burner closest to the start button on high. Using the start button, press or turn until the burner lights. This could take several attempts until the gas reaches the burner.


Where is the model number located?

On most units this is located on the back of your unit. Often it is found under the unit.

What are your products made of?

Generally cold rolled steel.

Where is your product manufactured?

Our products are manufactured in China.

Orders / Returns / Shipping

If my unit arrives damaged what do, I do?

If unit is damaged, please call our customer service department 1-800-321-3473 and we will be happy to assist you in getting the damaged parts replaced.

How do I return a unit purchased thru Landmann?

If you received a unit purchased from Landmann-USA and would like to return you will need to call our customer service department at 1-800-321-3473 to get instructions.

How can I place an order if product is not found on website?

To place an order for item not found on the website, it will be necessary for you to call Landmann-USA. The toll free number is 1-800-321-3473 then press 2 for customer service.


Can parts for my Landmann unit be purchased at my local hardware store?

Our parts are specific and tested for our units and should only be purchased from Landmann-USA.


What form of payments do you accept?

We accept all major credit cards.

Do you accept PayPal?

Unfortunately, we do not accept PayPal at this time.

Product Maintenance

I have an Electric smoker and it is showing an error code on control panel, what do I need to do?

If your unit shows and error, do not use and call our customer service department 1-800-321-3473.

Product Tips

How do I clean my smoker?

The cooking racks can be scrubbed with soap and water, but you do not want to scour the smoker because you will remove the seasoning that has been acquired with the use of the unit. You can take a putty knife or tool to scrape the piled up drippings and other debris out of the unit. Please be sure not to use any harsh cleaners on your unit.

Can I drill a hole for drainage in my fire pit?

There is no reason why a drain hole couldn’t be used, but it will void any warranty because the product is being modified. But we recommend that the fire pits are put away out of the weather so they don’t get water in them. Besides, if they do fill with water and it is on your deck, a drain hole will dump water and ashes all over your deck. Another option is to purchase a cover. We have custom covers to fit most of our fire pits.

Technical Questions

Do your grills come fully assembled?

No our units require some assemble. This is normally completed within 30 minutes.

Why is there a humming noise coming from my regulator?

A humming or whistling noise sometimes comes from the regulator. If there is no smell of gas, this condition is NORMAL. Conditions that cause or affect this noise are: fullness of tank, temperature changes, barometric pressure and humidity. The regulator noises usually dissipate when the condition changes.

My electric ignitor is not working what do I do?

The first thing to do is to make sure that the battery is good and has no corrosion. If this does not correct your issue, please call our customer service department at 1-800-321-3473 for more trouble shooting.

Warranty / Registration

I have lost my owner’s manual; how do I get a new one?

The majority of our manuals can be downloaded from website, if you do not see what you need listed you can email us customerservice@landmann-usa.com and we will be happy to send you a replacement manual.

What information is needed when calling customer service for a warranty claim?

  • Model number
  • Proof of purchase
  • if a warranty claim
  • Pictures of damage

What type of warranty do you offer for your products?

The majority of our manuals can be downloaded from website, if you do not see what you need listed you can email us customerservice@landmann-usa.com and we will be happy to send you a replacement manual.